Return Policy

At Nova Retail Limited, your satisfaction means everything to us. If something’s not quite right, we’re here to make it right — hassle-free.

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Free Returns – 30 Days

You can return any item within 30 days of receiving it, for any reason.

No complicated forms. No fine print. Just peace of mind.

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How It Works

1. Email us at info@nova-retail.shop with your order number and item you'd like to return.

2. We’ll schedule a free pickup — you don’t need to leave the house.

3. Once we receive the item in its original condition, you’ll get a full refund via your original payment method.

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Condition of Returned Items

• Please return items in their original condition — unused, unassembled, and in the original packaging (if possible).

• We totally understand that you might have opened or briefly tested the item — that’s fine!

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Exchanges

Want something else instead? Just mention it when contacting us and we’ll be happy to help with an exchange if stock allows.

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Questions?

We’re always here to help.
Email us at info@nova-retail.shop and we’ll take care of you.