Terms of Service

Welcome to Nova Retail Limited! These Terms of Service ("Terms") govern your use of our website www.nova-retail.shop (the "Site") and the purchase of products from our online store.

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. Company Information

Nova Retail Limited
No. 78037932
Flat B01, 2/F, Kin Tak Fung Industrial Building
174 Wai Yip Street, Kwun Tong, Hong Kong
Email: info@nova-retail.shop
Tel: +447577329177


 

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.

3. Product Information

We do our best to ensure that the details, descriptions, and prices of products listed on our website are accurate. However, we reserve the right to refuse orders where product information has been mispublished, including prices and promotions.

Colors and finishes of products may vary slightly due to monitor settings and photography. Please contact us if you have any questions before purchasing.

4. Orders & Payment

All orders are subject to acceptance and availability. Once an order is placed, you will receive an email confirmation. Payments are processed securely, and we accept major credit cards and other supported payment methods.

We reserve the right to refuse or cancel any order for reasons including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.

5. Shipping & Delivery

We aim to process and ship all orders within 1–3 business days. Shipping is free of charge for all orders.

Estimated delivery times may vary depending on your location. Once dispatched, you will receive a tracking number via email.

6. Returns & Refunds

If you're not satisfied with your purchase, you may return it within 30 days of delivery — for any reason.

We offer:

  • Free returns

  • Free pickup service for returned items

  • Full refund once we receive the item in its original condition

To initiate a return, please contact us at info@nova-retail.shop.

7. Intellectual Property

All content on this site, including text, graphics, logos, and images, is the property of Nova Retail Limited and is protected by copyright and intellectual property laws. You may not reproduce, modify, or distribute any content without prior written consent.

8. Limitation of Liability

Nova Retail Limited is not liable for any indirect, incidental, or consequential damages that may result from the use of, or inability to use, our products or website.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of Hong Kong, without regard to conflict of law principles.

10. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site constitutes acceptance of the revised Terms.

Contact Us

For any questions regarding these Terms, please contact us at:
📧 info@nova-retail.shop